This guide assumes that you are using the latest version of each browser mentioned; enCore Xpress version 4.0.1 is not compatible with older browsers. Silver Sea MOO and Mappa Mundi work best with Mozilla (Netscape) browsers such as Firefox.

When I try to log in, I get a message reading "Permission denied. Your access code for this session has expired. Please reconnect."

Go to your browser preferences and remove the MOO's cookie or all cookies. Then try to log in again.

When I try to log in, the browser asks if it should remember my username and password. When I enter "no," it returns me to the login window again.

Your browser is interfering with the login process. Next time it asks to remember your information, select "never for this site" or "yes" and if the browser returns you to the login window, try to log in again.

I can log in but the text applet does not load.

Select the look button in the Xpress toolbar to refresh. If that doesn't work and you are using Internet Explorer or Safari, try using a Mozilla (Netscape) browser instead.

The text applet loads but it is too small to use.

If you are using Internet Explorer or Safari, try using a Mozilla (Netscape) browser instead.

I can't switch between the "normal," "say" and "emote" buttons.

Decrease the size of the text frame so that the applet rises to the top. If that does not work, use the equivalent symbols in the text entry field (" for say, : for emote)

My cursor won't show up in the text entry field.

Never re-size the Xpress window until after you have made sure that your cursor is in the text entry field. If you forget, try to re-size the text frame so that the applet rises to the top and then click or tab into the text entry field. If all else fails, quit and log in again.